qk99 Privacy Policy — Your Data, Our Responsibility
This Privacy Policy explains how qk99 collects, processes and safeguards the personal information of players and visitors across Bangladesh. We are committed to handling your data with transparency and care.
1. Introduction
qk99 operates the online casino and sports betting platform accessible at qk99.bio. This Privacy Policy applies to all personal data collected through your use of the platform, whether you are a registered member, a visitor browsing the site, or a person who has contacted us through our support channels.
We take our data protection obligations seriously. This policy sets out what information we collect, why we collect it, how we use it, and what rights you have in relation to your personal data. We encourage you to read this policy in full before using the qk99 platform.
2. Information We Collect
qk99 collects personal data in the following categories. We collect only what is necessary to deliver our services, comply with legal obligations, and maintain a safe platform for all users.
Identity and Contact Information
Full name, date of birth, nationality, residential address, email address and mobile number provided during account registration or KYC verification.
Financial and Transaction Data
Deposit and withdrawal records, payment method details (such as bKash wallet numbers, Nagad account references), transaction amounts, timestamps and associated currency information.
Technical and Usage Data
IP address, device type, operating system, browser type and version, session duration, pages visited, game activity logs, bet history and platform interaction data collected automatically when you use qk99.
Communications Data
Records of correspondence between you and the qk99 support team, including live chat transcripts, support ticket content, email exchanges and any feedback or complaint submissions.
3. How We Use Your Information
qk99 uses the personal data we collect for specific, lawful purposes only. We do not sell your personal data to any third party. The main purposes for which we process your information are set out below.
- Account management: to create and maintain your qk99 account, verify your identity, process your registration and manage your profile settings.
- Service delivery: to process your deposits and withdrawals, credit bonuses to your account, fulfil bet settlements and provide customer support when you contact us.
- Legal and compliance obligations: to comply with applicable anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, responsible gaming mandates and any other legal or regulatory requirements applicable to qk99's operations.
- Platform security and fraud prevention: to detect and investigate suspicious activity, prevent fraud, money laundering, and the use of the platform by ineligible individuals, including minors.
- Marketing communications: to send you promotional offers, bonus notifications and platform updates that may be relevant to you — but only where you have opted in to receive such communications. You may opt out at any time.
4. Legal Basis for Processing Your Data
qk99 processes your personal data only where a valid legal basis exists. The legal bases on which we rely are as follows.
- Contractual necessity: processing required to fulfil the terms of the agreement between you and qk99, including account management and transaction processing.
- Legal obligation: processing necessary to comply with laws applicable to qk99, including AML regulations, KYC requirements and responsible gaming obligations.
- Legitimate interests: processing carried out for fraud prevention, platform security, product improvement and responsible gaming monitoring, where these interests are not overridden by your rights.
- Consent: where we rely on your consent — for example, for marketing communications — you may withdraw that consent at any time by contacting our support team or updating your account preferences.
5. Sharing of Your Information
qk99 does not sell your personal data. We may share your information with third parties only in the limited circumstances described below.
- Service providers: third-party companies that support qk99's operations, such as payment processors (bKash, Nagad, Rocket), identity verification providers, IT infrastructure providers and customer support platforms. These providers are contractually bound to process data only on qk99's instructions.
- Regulatory and legal authorities: where qk99 is required by law, court order, or regulatory obligation to disclose personal data, we will comply with such requirements. We will notify you where legally permissible to do so.
- Fraud prevention and security organisations: in circumstances where we suspect fraud, money laundering, or other criminal activity, we may share relevant data with appropriate organisations and law enforcement bodies.
- Business transfers: in the event of a merger, acquisition or sale of all or part of qk99's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection commitments.
6. Cookies and Tracking Technologies
qk99 uses cookies and similar tracking technologies to operate the platform effectively, remember your preferences and analyse how the site is used. Cookies are small data files placed on your device when you access the site.
- Essential cookies: required for the platform to function. These include session authentication cookies, security tokens and load-balancing cookies. These cannot be disabled without impairing your ability to use the site.
- Functional cookies: used to remember your preferences such as language settings and display options, so you do not need to re-enter them on each visit.
- Analytics cookies: help qk99 understand how players use the platform — which pages are most visited, where players encounter issues and how the user experience can be improved. This data is aggregated and does not identify you personally.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the qk99 platform. Continued use of the site following notification of our cookie policy constitutes your acceptance of that policy.
7. Data Retention
qk99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply reflect the nature of the data and the purpose for which it is held.
Account data is retained for the duration of the account's active life and for a period of at least five years following account closure, in order to comply with AML and KYC obligations. Financial transaction records may be retained for longer periods where required by applicable law. When data is no longer required, it is securely deleted or anonymised.
8. Your Rights in Relation to Your Personal Data
You have a number of rights in relation to your personal data. qk99 is committed to respecting and facilitating these rights. To exercise any of the rights listed below, please contact our support team at [email protected].
- Right of access: you have the right to request a copy of the personal data qk99 holds about you, along with information about how it is used.
- Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- Right to erasure: in certain circumstances you may request that qk99 delete your personal data. This right is subject to limitations where retention is required by law or for legitimate operational purposes.
- Right to restrict processing: you may ask qk99 to pause processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
- Right to object to marketing: you have the right to object at any time to the processing of your data for direct marketing purposes. Upon receiving such a request, qk99 will cease marketing communications to you immediately.
9. Data Security
qk99 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include SSL encryption across the platform, secure data storage, access controls, and regular internal security reviews.
While qk99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, qk99 will take prompt action and notify affected users as required by law.
10. Changes to This Privacy Policy
qk99 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via the platform.
Your continued use of qk99 following notification of any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed of how qk99 protects your information.
Your Privacy at a Glance
A quick summary of qk99's core privacy commitments to every player on our platform.
SSL Encryption
All data transmitted between your device and qk99 is protected by SSL encryption, keeping your information secure in transit.
No Data Sales
qk99 never sells your personal data to advertisers, data brokers or any other commercial third party, under any circumstances.
Transparency
We clearly explain what data we collect, why we collect it, and how long we keep it. No hidden data practices.
Right to Erasure
You can request deletion of your personal data at any time, subject to legal retention obligations. Contact our support team to begin the process.
Cookie Control
Manage your cookie preferences at any time via your browser settings. Essential cookies are required for the platform to function correctly.
Opt-Out of Marketing
You can unsubscribe from qk99 marketing emails and promotional messages at any time by contacting our support team or updating your account preferences.
Want to learn more about qk99? Read our About Us page, or visit our FAQ for quick answers to common questions about your account and our platform.
About qk99 Visit Our FAQ